From Commander, Navy Installations Command Navy Housing Office
WASHINGTON (NNS) — From Sigonella to Sasebo, Whidbey Island to Wallops Island, and everywhere in between, Commander, Navy Installations Command’ s Navy Housing Office and its privatized housing partners are gearing up for their annual resident satisfaction survey (RSS).
The annual survey, which is mailed to residents of military housing at the end of August, asks residents to provide feedback and thoughts regarding their Navy Housing experience.
The RSS measures all aspects of customer satisfaction with Navy Housing, including our staff services, the condition of the homes and barracks, and other provided amenities such as loaner furnishings and the use of housing community centers.
A comment card accompanies the surveys, and residents are encouraged to mention particular issues and request follow-up as a way to seek resolution of these issues.
“Navy Housing is a customer-focused organization, and hearing from our customers is critical for us to understand and meet their needs,” said Cindy Mogan, Navy Housing RSS project manager. “We encourage everyone that receives an RSS to take the time to complete and send it in. It’s an easy way to give us important and anonymous feedback on how we’re doing.”
The RSS is also used to target funding for facility and amenity improvements. “Our residents play a vital role in improving the services and facilities we provide,” said William Pearson, acting Navy Housing program director. “RSS results assist housing professionals to prioritize projects that best meet service members’ needs.”
Service members living in family housing will receive their surveys late August, early September depending on location and it must be returned by Oct. 21. The family housing survey can be filled out and returned by mail or electronically on the survey website, and a link to the website will be included in the survey.
Service members living in unaccompanied housing will receive their survey by mail the second week of September and must be returned by Nov. 12. This survey is available by mail only.
For more information about the RSS, visit www.cnic.navy.mil/HousingSurvey.
For more news from Commander, Navy Installations Command, visit www.navy.mil/local/cni/.
Story Number: NNS130822-05 8/22/2013