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CEL A List Awards Announcement

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Navy Housing is pleased to announce the installations and Housing Service Centers (HSCs) that earned the CEL A List Award for 2014.

The following installations received the Platinum A List Award. To earn this award, the installation must have a service satisfaction score of at least 94.3.

Each year, CEL & Associates, Inc. compiles customer satisfaction survey data from thousands of properties. Since 1998, the A List Awards for Customer Service Excellence have been awarded in recognition of achieving a “Best In The Industry” rating for providing the highest level and quality of service.

“I am very proud of all of our Navy Housing staff around the world. Their commitment to providing a high quality of life for Sailors, unaccompanied and with their families, is steadfast,” said Mr. Greg Wright, Navy Housing Program Director.

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The following installations earned a Platinum A List Award for unaccompanied housing:

  • CFA Chinhae
  • NWS Earle
  • NAS Meridian
  • NSA Mid-South
  • NAS New Orleans
  • NAS Pensacola
  • NSY Portsmouth
  • NB San Diego

The following installations earned a Platinum A List Award for government-owned family housing:

  • NAS Sigonella
  • SCSC Wallops Island
  • NSF Washington, Thurmont
  • CFA Yokosuka

The Navy was awarded an additional 17 A List Awards for Navy family housing and 45 unaccompanied housing operations.

“We are dedicated to providing the best customer service possible. We use tools, such as the Resident Satisfaction Survey, to measure our success,” continued Mr. Wright. “Our customers’ feedback is how we improve.”

Navy Housing considers customer satisfaction an essential element of an effectively managed housing program. Navy Housing uses surveys to measure customer satisfaction with housing assets, community amenities and housing services.

For more information about Navy Housing, visit www.cnic.navy.mil/Housing.

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1 Response »

  1. NAS New Orleans does not deserve to be on this list. They let their residents live in mold infested homes and say it’s dust. The houses are slapped together poorly, for example crooked toilets, light sockets not installed correctly, closet doors rigged. Then nickle and dime at move out. They could care less about their residents.

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